Refund Policy
Return & Refund Policy β Lunara Mode
Last updated: February 25, 2026
Thank you for shopping at Lunara Mode. We want you to be satisfied with your purchase.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- Unworn and unused
- With original tags attached
- In its original packaging
- With proof of purchase (receipt or order confirmation)
2. How to Start a Return
To request a return, please contact us at:
contact@lunaramode.com
If your return is approved, we will provide instructions on how and where to send your package.
Please note:
Items sent back without first requesting a return will not be accepted.
3. Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at contact@lunaramode.com so we can evaluate the issue and resolve it as quickly as possible.
4. Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom-made products
- Personal care or beauty items (for hygiene reasons)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us before sending it back.
5. Exchanges
We do not offer direct exchanges.
If you would like a different item:
- Request a return for the original item
- Once approved, place a new order for the desired product
This ensures faster processing.
6. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to your original payment method
- Processing time may vary depending on your bank or credit card provider
Please allow several business days for the refund to appear in your account.